Frequently Asked Questions
Got questions? We've got answers. If you can't find what you're looking for, reach out to our support team.
Getting Started
Lustyn is a lifestyle dating platform built for couples, singles, and the alternative community in the UK. We're a space where people can explore their desires, connect authentically, and build genuine relationships without judgment.
Anyone 18 or over in the UK can join. We welcome couples, singles, and people from all relationship styles—whether you're monogamous, polyamorous, kinky, or just curious about exploring.
Yes, Lustyn is free to join and use.
Click "Join Free" on our homepage, verify your age through Didit, provide your email and basic details, then verify your email address. Once verified, you can complete your profile and start browsing.
Profiles & Verification
We verify age through Didit at signup. This confirms you're over 18 and a real person.
Absolutely. Couples can create joint profiles where both partners are listed. You can set boundaries together, browse as a team, and manage your account jointly.
You can upload photos that represent you. Your profile photos are visible to other members on the platform.
Yes, you can edit your profile, update photos, and change your preferences anytime from your account settings.
Privacy & Safety
Your privacy is our priority. We don't share your data with third parties. All messages are private between you and the people you're talking to.
Yes. You can block any user instantly, and they won't be able to see your profile or contact you. You can also report profiles and content that violate our guidelines, and our team will review them promptly.
We collect basic account information (email, age, location), profile details you provide, and usage data to improve the platform. Check our Privacy Policy for full details on what we collect and how we use it.
No. We show approximate distance (e.g., "10 miles away") but never your exact location. You can also hide your location entirely in your privacy settings.
Features & Functionality
All conversations are private and only visible to you and the person you're talking to. You can send text, photos, videos, and voice messages.
Yes. You can filter by relationship status (single, couple), interests, location, age, and what they're looking for.
You can post photos, videos, and text updates to share with the community. Express yourself freely—Lustyn is built for the lifestyle community.
Yes, you can delete your account anytime from your settings. Once deleted, your profile, photos, and messages are permanently removed from our platform.
Troubleshooting
Check your spam folder first. If it's not there, request a new verification email from the login page. If you're still having issues, contact our support team.
Try resetting your password using the "Forgot Password" link on the login page. If that doesn't work, make sure your email is verified. Still stuck? Contact support.
Make sure your photos are in JPG or PNG format and under 10MB. Check your internet connection. If the issue persists, try a different browser or contact support.
Try clearing your browser cache or refreshing the page. Still having issues? Let us know through support.
Still have questions?
Can't find what you're looking for? Our support team is ready to help.
Contact Support